I wanted to get my first medical checkup since arriving in California, so I asked a friend for a referral. The doctor herself seemed fine, but:
* they required two appointments to get a checkup, since so many patients bail before the appointment (this in retrospect was a bad sign)
* they required a second visit for routine blood tests, and there was a 45 minute wait to get blood drawn
* when I called to make the real checkup appointment, I spent over 30 minutes on hold, and then gave up
That was enough. After some research, I found that the Palo Alto Medical Foundation has a service where you can make appointments and review test results online. That sounds perfect -- no time on hold. They also have a nice online physician lookup service so you can find doctors who are taking new patients.
Thank you PAMF, this is customer service for the 21st century.
Posted by alevin at October 24, 2007 06:48 PM | TrackBack